How do I place an order?

You can place an order by any of these methods:

• by phone, on 1800 021 997, or 02 6652 6029
• by fax, on 02 6652 7676
• email - here

When you order by phone, fax, or email, please quote your account number and if possible our part number. See our catalogue or the online store for part numbers. If you're not sure, our sales staff will be happy to assist you.

How to order online

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Finding a product

To browse for a product, simply click on the appropriate category in the tabbed menu at the top of the page (e.g. 'mechanical seals'). A list of products will appear, or if applicable a list of sub-categories (e.g. Type 6E, Type 7E, and Type 21E mechancial seals). Simply click on the sub-category, or on the products, for further details.

To search for a product, simply use the search box that appears on any page in our website. You can search on our part number (e.g. 'S66'), or on a keyword (e.g. '3/4" mechanical seal').

If you can't find what you're looking for, give us a call and one of our sales staff will be happy to help.

Become an approved customer

To become an approved customer, please download and complete the account application form, and fax it to 02 6652 7676. We will contact you once your application is processed. Approval time is generally 2 - 3 working days, however, this depends on the trade references you supply. You can apply for a cash or a credit account (see below for details).

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Cash accounts

Approved customers may hold either a cash account or a credit account. If you apply for a cash account, you do not need to provide trade references, however you will need to pay for goods before we can ship them. You will be able to pay by cheque, credit card or direct deposit. Once we have received your payment we will ship your order.

Credit accounts

Approved customers may hold either a cash account or a credit account. Credit account holders have 30 days to pay their invoice. To become a credit account holder you will need to provide trade references when you apply. See below for further details of our credit policy.

Credit policy

• Payment is due 30 days after the date of invoice, unless other terms have been agreed.
• Your payments are automatically applied to the oldest invoice first. If by mistake you pay later invoices first this will cause part payment of invoices and may make it more difficult to reconcile your account.
• All accounts which exceed 60 days are automatically placed on 'CREDIT HOLD', and no goods can be sent until all invoices over 60 days are paid.
• If an account exceeds 90 days, any new order will have to be prepaid, in addition to full payment of all outstanding invoices. Only then will the 30 day cradit facility be reinstated.
• If an account exceeds 90 days more than twice in one tax year, the credit account will be suspended and terms of trade will be 'CASH ONLY'.
• All goods remain, in title, the property of Equity Engineering Supply Co, until all payments and charges in respect of the goods have been made in full.
  

Obtain a quote

Please don't hesitate to contact us, to obtain a quote for bulk orders, and ongoing quantities.

Special Prices/Discounts

If you have negotiated a special ongoing price, this is the price that appears automatically on our invoices to you.

Payment methods

1) On account
    (You must be an approved customer, and have a credit account with us. How to apply; Terms of Credit Accounts)

2) Direct deposit
    Transfer an invoice or account payment into our bank account, as follows: Bank, Account Name, BSB, Account Number. If you are waiting for an order please fax the receipt information and we will ship your order immediately.

3) Credit card by phone/fax
    Phone us on 02 6652 6029, or print and complete the credit card authorisation form and fax it through on 02 6652 7676. We accept credit card payment by Visa, Mastercard, and Bankcard. If you are waiting for an order please fax the receipt information and we will ship your order immediately.

Minimum order value

Our minimum order is $40.00 + GST + shipping.

Minium order quantity

Minimum purchase quantities apply to some items. This is stated in the product description.

Cookies

Our website uses session management/variables as you navigate our website. This uses cookies on our server, or if cookies are not available, uses an identifier in the URL. This lasts only for the duration of your visit.

Catalogue

Account holders will receive regular catalogues in the mail. Please contact us if you would like us to send you a catalogue, or if you do not wish to receive regular catalogues. Our online store lists all products in the catalogue.

Order status

For phone/fax orders please call us. If it has already been shipped we can tell you the shipping company and the consignment note number so you can track the parcel.

Request a statement

Contact us to request a statement - we can email or fax you a copy.

Return of goods

We will accept the return of undamaged goods in new condition within three weeks, provided you notify us first as to the reason. Please return goods by general post. Also see warranty information.

Warranty

All our products have a warranty period of... Pool pumps come with a two year warranty. Return of goods under warranty is limited to the replacement of defective goods and does not extend to any consequent damage or loss caused by the goods or late delivery of the goods. Faulty goods should be returned by general post. Return postage will be credited to your account upon receipt of the goods.

Backorders

We will accept backorders for goods not in stock. However we reserve the right to cancel backorders under $20.00.

Shipping

Orders under 5kg are normally dispatched by air for speedy next day delivery. All orders under 3kg are $12.00 + GST, over 3kg and under 5kg are $19.75 + GST. Orders over 5kg are normally sent by road, but can be split and sent by air if needed in a hurry. The price of delivery by road depends on the weight of the parcel, and the distance. All orders placed before 2pm are dispatched the same day.

Trading Hours

Our trading hours are Monday-Friday 8.30am to 5pm.