Frequently Asked Questions

How do I place an order?

You can place an order by any of these methods:

• by phone, on 1800 021 997, or 02 6652 6029
• by fax, on 02 6652 7676
• email - here

When you order by phone, fax, or email, please quote your account number and if possible our part number. See our catalogue or the online store for part numbers. If you're not sure, our sales staff will be happy to assist you.

Finding a product

To browse for a product, simply click on the appropriate category in the tabbed menu at the top of the page (e.g. 'mechanical seals'). A list of products will appear, or if applicable a list of sub-categories (e.g. Type 6E, Type 7E, and Type 21E mechancial seals). Simply click on the sub-category, or on the products, for further details.

To search for a product, simply use the search box that appears on any page in our website. You can search on our part number (e.g. 'S66'), or on a keyword (e.g. '3/4" mechanical seal').

If you can't find what you're looking for, give us a call and one of our sales staff will be happy to help.

Wholesale prices

Our wholesale prices are available to approved customers. See below for information on become an approved wholesale customer. The minimum order is $40.00 plus GST plus freight.

Become an approved wholesale customer

To become an approved wholesale customer, please contact us on 1800 021 997 or by email for an account application form. You can apply for a cash or a credit account (see below for details). We will contact you once your application is processed. Approval time is generally 2 - 3 working days. (However if applying for a credit account, this depends on the trade references you supply.)

Cash accounts

Approved wholesale customers may hold either a cash account or a credit account. If you apply for a cash account, you do not need to provide trade references, however you will need to pay for goods before we can ship them. You will be able to pay by cheque, credit card or direct deposit. Once we have received your payment we will ship your order.

Credit accounts

Approved wholesale customers may hold either a cash account or a credit account. To become a credit account holder you will need to provide trade references when you apply. See below for further details of our credit policy.

Credit policy

• Payment is due 30 days after the date of invoice.
• Payments are automatically applied to the oldest invoice first.
• All accounts which exceed 60 days are automatically placed on hold, and no goods can be sent until all invoices over 60 days are paid.
• If an account exceeds 90 days, any new order will have to be prepaid, in addition to full payment of all outstanding invoices. Only then will the 30 day credit facility be reinstated.
• If an account exceeds 90 days more than twice in one tax year, the credit account will be suspended and terms of trade will be 'CASH ONLY'.
• All goods remain, in title, the property of Equity Engineering Supply Co, until all payments and charges in respect of the goods have been made in full.

Obtain a quote

Please don't hesitate to contact us, to obtain a quote for bulk orders, and ongoing quantities.

Special Prices/Discounts

If you have negotiated a special ongoing price, this is the price that appears automatically on our invoices to you.

Goods & Services Tax (GST)

Prices quoted in the catalogue or by phone do NOT include GST, unless otherwise stated. GST will be added to your order total at the checkout.

Payment methods

1) On account
(You must be an approved wholesale customer, and have a credit account with us.)

2) Direct deposit
Transfer an invoice or account payment into our bank account, as follows: Bank, Account Name, BSB, Account Number. If you are waiting for an order please fax the receipt information and we will ship your order immediately.

3) Credit card by phone
Phone us on 1800 021 997 or 02 6652 6029. We accept credit card payment by Visa or Mastercard.

Minimum order value

Our minimum order is $40.00 plus GST plus freight.

Minium order quantity

Minimum purchase quantities apply to some items. This is stated in the product description.

Catalogue

Account holders will receive regular catalogues in the mail. Please contact us if you would like us to send you a catalogue, or if you do not wish to receive regular catalogues.

Order status

Please call us if you wish to check the status of your order. If it has already been shipped we can tell you the shipping company and the consignment note number so you can track the parcel.

Request a statement

Contact us to request a statement - we can email or fax you a copy.

Return of goods

We will accept the return of undamaged goods in new condition within three weeks, provided you notify us first as to the reason. Please return goods by general post. Also see warranty information.

Warranty

Return of goods under warranty is limited to the replacement of defective goods and does not extend to any consequent damage or loss caused by the goods or late delivery of the goods. Faulty goods should be returned by general post. Return postage will be credited to your account upon receipt of the goods.

Backorders

We will accept backorders for goods not in stock. However we reserve the right to cancel backorders under $20.00.

Shipping

Orders under 5kg are normally dispatched by by air for speedy next day delivery. All orders under 3kg are $12.00 plus GST, over 3kg and under 5kg are $20.00 plus GST. Orders over 5kg are normally sent by road, but can be split and sent by air if needed in a hurry. The price of delivery by road depends on the weight of the parcel, and the distance. All order placed before 3pm are dispatched the same day.

Trading Hours

Our trading hours are 8:30am to 4:30pm Monday to Thursday, and 8:30am to 4:00pm Friday.

Over the holiday season our office will close 4:00pm Friday 23rd December 2016, and re-open 8:30am Tuesday 3rd January 2017.  We wish all our valued customers all the best for a safe and happy holiday season, and we look forward to working with you again in 2017!